How much is shipping?
Domestic shipping is calculated with the UPS Calculator. International shipments are calculated via Fed-Ex calculator.
When will I receive my order?
You will receive your order within 7 – 10 business days from the day your order was placed. All domestic orders are shipped via UPS Ground. International orders are shipped via FedEx.
I placed a recent order and would like to check the status.
To check the status of a recent order you can LOGIN to your Ultra Merchandise account with your username and password, otherwise you may contact customer support at [email protected]
I would like to place an order, but I do not live in the U.S.
We offer International shipping to the following countries:
- South Africa
- South Korea
- The Netherlands
- United Kingdom
Shipping rates are calculated at checkout via Fed-Ex calculator and they depend on which country you are located, size of package and weight.
Can I return/exchange my order?
All sales are final. We do not accept returns, refunds, credits, or exchanges. Please be sure to carefully review your order before finalizing your purchase.
Who may I contact in regards to my order?
Email [email protected] for any merchandise related questions. Please allow up to 72 hours for a response to your email.
Please DO NOT contact us in regards to questions/concerns on ticket purchases.
Please note that we are closed for the holiday season: December 23 – January 3rd
International Buyers - Please Note:
- There are no returns or exchanges on internationally shipped goods.
- Taxes, duties, and charges related to imports are not included in the price or shipping cost. Please be aware that payments are the buyer's responsibility.
- Be sure to check with your customs office to determine what any additional costs are prior to buying products through our website.