FAQs | Ultra Merchandise

How much is shipping?

Domestic shipping is calculated with the UPS Calculator. International shipments are calculated via Fed-Ex calculator.

When will I receive my order?

You will receive your order within 7 – 10 business days from the day your order was placed. All domestic orders are shipped via UPS Ground. International orders are shipped via FedEx.

I placed a recent order and would like to check the status.

To check the status of a recent order you can LOGIN to your Ultra Merchandise account with your username and password, otherwise you may contact customer support at [email protected]

I would like to place an order, but I do not live in the U.S.

We offer International shipping to the following countries:

  • Argentina
  • Australia
  • Belgium
  • Bolivia
  • Brazil
  • Canada
  • Colombia
  • Chile
  • Croatia
  • Ecuador
  • France
  • Germany
  • Guatemala
  • Italy
  • Japan
  • Mexico
  • Paraguay
  • Peru
  • Portugal
  • South Africa
  • South Korea
  • Spain
  • The Netherlands
  • United Kingdom
  • Venezuela

Shipping rates are calculated at checkout via Fed-Ex calculator and they depend on which country you are located, size of package and weight.

Can I return/exchange my order?

All sales are final. We do not accept returns, refunds, credits, or exchanges. Please be sure to carefully review your order before finalizing your purchase.

Who may I contact in regards to my order?

Email [email protected] for any merchandise related questions. Please allow up to 72 hours for a response to your email.

Please DO NOT contact us in regards to questions/concerns on ticket purchases.

Please note that we are closed for the holiday season: December 23 – January 3rd

International Buyers - Please Note:

  • There are no returns or exchanges on internationally shipped goods.
  • Taxes, duties, and charges related to imports are not included in the price or shipping cost. Please be aware that payments are the buyer's responsibility.
  • Be sure to check with your customs office to determine what any additional costs are prior to buying products through our website.